[rt-users] Close with and without notification

Dirk Pape pape-rt at inf.fu-berlin.de
Wed Apr 25 12:42:32 EDT 2007


--Am 25. April 2007 07:42:17 -0600 schrieb Warren Macey 
<warren.macey at gmail.com>:

> I had a brainwave that said that I could add some custom field and write
> a scrip condition that would check this field on resolve to see if it
> should send the notice or not, but this seemed a little "hokey" to me and
> I just wonder if there is a better, more efficient, way to accomplish
> this.

we use my patch which introduces a new (virtuel) status "resolved (quiet)". 
Depending on your RT version you can find it:


the latter works until 3.6.3 (and will maybe work in higher versions, too).


Dr. Dirk Pape (eAS - Projektleitung Campus Management)
Freie Universitaet Berlin
Grunewaldstr. 34a, 12165 Berlin
Tel. +49 (0)30 838 75143, Fax. +49 (0)30 838 54654

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