[rt-users] simple branding need

Jason Fenner jfenner at vitamix.com
Wed Apr 25 13:01:41 EDT 2007

Richard P. Welty wrote:
> i have a simple "branding" need that doesn't really require
> the full power of multiple instances (in fact, since my
> situation literally is alternate branding of a product,
> i don't really want multiple instances, as that would only
> confuse the support staff.)
> basically, what i'd like to have is a situation where when
> a ticket is opened via email, say, to support at example.com,
> rt remembers this when sending replies and generates sender
> addresses appropriate to that particular support alias.
> is this feasible in the current system, or would it require
> patches or major work?

I think that you will need to set up separate queues for each one of the 
different email address that you want to use as a From/ReplyTo.


> thanks,
>   richard
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