[rt-users] Questions about EscalatePriority.pm

Mathew Snyder theillien at yahoo.com
Mon Aug 13 15:20:39 EDT 2007

Mathew Snyder wrote:
> 1: when a due date is in the following month, does the DueDate in DueDate-Today
> come out to the number of days left in the current month + the number of days in
> the second month up to the due date?  If a ticket was created on the 5th of Aug
> and is due in 30 days it would be due on the 4th of Sept.  So today being the
> 13th, there would be 19 days left in Aug plus the 4 in Sept for a total of 23.
> Does that mean the figures would be 23 - 19?

That should be 23 - 13

> 2: is the day the ticket is created included as one of the days due in?  If a
> ticket were created yesterday and is due in three days, would it be due tomorrow?

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