[rt-users] Auto close tickets

Mark Fuller mfuller at bandtel.com
Tue Aug 14 17:05:26 EDT 2007

Does any one have scripts to auto close tickets and remind customers who
have not updated a ticket?

What we want to do is after 7 days notify the requestor that a ticket is
waiting for them to update if they do not they get an email that the case
will close in 3 days and then have RT just close the ticket and send a note
the ticket was closed due to lack of response.

Mark Fuller


-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20070814/40d88beb/attachment.htm>

More information about the rt-users mailing list