AW: [rt-users] Issue with Extended mail commands / CommandByMail

Ham MI-ID, Torsten Brumm torsten.brumm at
Thu Aug 16 06:42:03 EDT 2007

Nobody have a hint on this problem?!?


-----Original Message-----
From: rt-users-bounces at <rt-users-bounces at>
To: rt-users at <rt-users at>
CC: j at <j at>
Sent: Mon Jul 30 10:10:01 2007
Subject: [rt-users] Issue with Extended mail commands / CommandByMail

Hi RT Users, Jesse,

At weekend we tried to use commandbymail extension, but it ends up in
lots of trouble.

For me it looks like (and that's what I also found at the lilst inside a
posting from Robert G. Werner) Command By Mail is trying to handle all
Words he find with an ":", that's not good!


A Mail with the Content:

System_Name: ASKNEHST
Order_Type: new

Generates this Error:

Failed command 'system_name: ASKNEHST'
Error message: Command 'system_name' is unknown

Failed command 'Order_type: new'
Error message: Command 'order_type' is unknown

But from my Point of view, it will make more sense to handle only the
known commands and not each word he finds separated with the ":"

Any Ideas how to fix this???


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