[rt-users] Best ways to create a web based ticket submissionwithout login?

Helmuth Ramirez HelmuthRamirez at compupay.com
Thu Aug 30 19:13:21 EDT 2007

I hate to beat a dead horse but...couldn't you just set up a simple mail server (sendmail, postfix) just for your RT use, which would not touch the outside world?  Then you can do the command by mail things which have been previously mentioned.


From: rt-users-bounces at lists.bestpractical.com on behalf of Thierry Thelliez
Sent: Thu 8/30/2007 5:59 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Best ways to create a web based ticket submissionwithout login?

Thanks all for your answers.

The email solution is not an option at this point because we only use
the Web Interface (to avoid spam we have no inbound email server).

The command line approach (REST like?) seems promising although I
could not yet figure out how to create a new ticket for a given queue
with custom fields. Has someone a code example? Reading the 'bin/rt'
code, it seems that there are some files and environment variables to
set but I did not see anything about specifying a queue.

Creating a CGI will probably work but I would have preferred letting
RT manage the Custom Fields layout and logic (required fields).


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