[rt-users] Attachments on reply

[David Hobley]

Holger,

In the template you use for the messages, you need to include:

RT-Attach-Message: yes

to ensure that Attachments get sent.

Cheers,
David
On 05/12/2007, at 3:07 AM, Holger Haase wrote:

> Is there anybody out there wha can tell me a solution.
> Why are attachments that I add to a reply or when resolving a ticket  
> in
> the
> WebUI are not send out by mail? We need this.
> Regards
> Holger.
>
> ------------------------------
>
> Message: 3
> Date: Sun, 2 Dec 2007 10:08:03 +0100
> From: "Holger Haase" <Holger.Haase at stepstone.de>
> Subject: [rt-users] Attachments on reply
> To: <rt-users at lists.bestpractical.com>
> Message-ID:
> 	
> <22C8573C220A324BAB1F531746686C58C6F9FA at DE-2K3EX-DUS01.stepstone.asa>
> Content-Type: text/plain; charset="utf-8"
>
> Hi all,
>
> Is there any way forwarding attachments when replying in addition to
> store them in the ticket?
> I use RT3.4.6
>
> Thanks in advance,
> Holger.
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