[rt-users] Attachments on reply

[Holger Haase]

 Hi David,

this did not the trick, the attachment is stored in the ticket
But not send out per mail.
My resolve template:
-------------------------------------
Subject: Resolved: {$Ticket->Subject}

RT-Attach-Message: yes

According to our records, your request has been resolved. If you have any
further questions or concerns, please respond to this message.
--------------------------------------

My correspondence template:
------------------------------------------
X-RT-Queue: {$Ticket->QueueObj->Name}

RT-Attach-Message: yes

[{$rtname} #{$Ticket->id()}]
Ticket <URL: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id} >

{$Transaction->Content()}
--------------------------------------------


Regards Holger.

-----Ursprüngliche Nachricht-----
Von: David Hobley [mailto:david.hobley at mionegroup.com] 
Gesendet: Dienstag, 4. Dezember 2007 23:44
An: Holger Haase
Cc: rt-users at lists.bestpractical.com
Betreff: Re: [rt-users] Attachments on reply

Holger,

In the template you use for the messages, you need to include:

RT-Attach-Message: yes

to ensure that Attachments get sent.

Cheers,
David
On 05/12/2007, at 3:07 AM, Holger Haase wrote:

> Is there anybody out there wha can tell me a solution.
> Why are attachments that I add to a reply or when resolving a ticket 
> in the WebUI are not send out by mail? We need this.
> Regards
> Holger.
>
> ------------------------------
>
> Message: 3
> Date: Sun, 2 Dec 2007 10:08:03 +0100
> From: "Holger Haase" <Holger.Haase at stepstone.de>
> Subject: [rt-users] Attachments on reply
> To: <rt-users at lists.bestpractical.com>
> Message-ID:
> 	
> <22C8573C220A324BAB1F531746686C58C6F9FA at DE-2K3EX-DUS01.stepstone.asa>
> Content-Type: text/plain; charset="utf-8"
>
> Hi all,
>
> Is there any way forwarding attachments when replying in addition to 
> store them in the ticket?
> I use RT3.4.6
>
> Thanks in advance,
> Holger.
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