[rt-users] Attachments on reply

[Dirk Pape]

Hello,

--Am 5. Dezember 2007 10:18:05 +0100 schrieb Holger Haase 
<Holger.Haase at stepstone.de>:

> this did not the trick, the attachment is stored in the ticket
> But not send out per mail.
> My resolve template:
> -------------------------------------
> Subject: Resolved: {$Ticket->Subject}
>
> RT-Attach-Message: yes
>
> According to our records, your request has been resolved. If you have any
> further questions or concerns, please respond to this message.
> --------------------------------------

you must not have a blank line between the subject: header and the 
RT-Attach-Message: header, hence your template should look

-------------------------------------
Subject: Resolved: {$Ticket->Subject}
RT-Attach-Message: yes

According to our records, your request has been resolved. If you have any
further questions or concerns, please respond to this message.
--------------------------------------

Dirk.