AW: [rt-users] Attachments on reply

[Holger Haase]

 Hey, 
Many thanks, this fixed it. :-)

Thanks and best regards,
Holger.

-----Ursprüngliche Nachricht-----
Von: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] Im Auftrag von Dirk Pape
Gesendet: Mittwoch, 5. Dezember 2007 11:14
An: rt-users at lists.bestpractical.com
Betreff: RE: [rt-users] Attachments on reply

Hello,

--Am 5. Dezember 2007 10:18:05 +0100 schrieb Holger Haase
<Holger.Haase at stepstone.de>:

> this did not the trick, the attachment is stored in the ticket But not 
> send out per mail.
> My resolve template:
> -------------------------------------
> Subject: Resolved: {$Ticket->Subject}
>
> RT-Attach-Message: yes
>
> According to our records, your request has been resolved. If you have 
> any further questions or concerns, please respond to this message.
> --------------------------------------

you must not have a blank line between the subject: header and the
RT-Attach-Message: header, hence your template should look

-------------------------------------
Subject: Resolved: {$Ticket->Subject}
RT-Attach-Message: yes

According to our records, your request has been resolved. If you have any further questions or concerns, please respond to this message.
--------------------------------------

Dirk.

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