[rt-users] reply with template

[Ruben Lehmann]

Hi 

 

I would like to reply some tickets with different templates. For example
I have to give an answer to a ticket with a common problem I don't like
to write the same answer to every ticket with this common problem ether
I don't like to copy paste the text every time. Is there a way to create
a scrip with new conditions and buttons or something like that?

 

If there is any wiki entry please tell me, I haven't found one.

 

Regards

Ruben

 

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