AW: [rt-users] doesn't reply to requestor

[Ruben Lehmann]

Hi

 

Sorry for disturbing. Had a problem with some regex. Problem now solved.

 

Thx Ruben

 

Von: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] Im Auftrag von Ruben
Lehmann
Gesendet: Montag, 17. Dezember 2007 11:21
An: rt-users at lists.bestpractical.com
Betreff: [rt-users] doesn't reply to requestor

 

Hi list

 

Got a ticket where the requestor's mail address is something like this.
test at something.com

Hi created a ticket in the queue "test"

 

Therefore test at something.com is listed as a watcher.

But when replying to the ticket this mail address isn't listed under "On
Correspond Notify Requestors and Ccs with template Correspondence"

There is just nothing. So no answer will be send.

 

Is it because the mail address contains the same word as the queues
name?

 

Thanks and regards

Ruben

 

 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20071217/bae79c53/attachment.htm>