[rt-users] doesn't reply to requestor

[Ruben Lehmann]

Hi list

 

Got a ticket where the requestor's mail address is something like this.
test at something.com

Hi created a ticket in the queue "test"

 

Therefore test at something.com is listed as a watcher.

But when replying to the ticket this mail address isn't listed under "On
Correspond Notify Requestors and Ccs with template Correspondence"

There is just nothing. So no answer will be send.

 

Is it because the mail address contains the same word as the queues
name?

 

Thanks and regards

Ruben

 

 

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