[rt-users] How to implement "customer groups" or "request groups"?

[Christopher Short]

I was looking for something like this a little while back and didn't find an easy way.
The best I could find was along the lines of adding everyone relevant as watchers to each ticket created by someone in their group. I don't like that idea as I'm sure they would only occasionally need to see all tickets of their team-mates, not receive every update.

I'm pretty sure there isn't a right for letting you see/edit tickets created by your group colleagues.

Christopher

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Steffen Poulsen
Sent: Tuesday, 18 December 2007 12:49 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] How to implement "customer groups" or "request groups"?

Hi,

We handle tickets from various companies in our request tracker, and
sometimes these companies ask for permission to share all tickets from
their company between themselves. A fair request I think :-)

I have put all users in a "CompanyGroup", but what rights should they be
given to be allowed to see each others tickets?

The tickets are distributed between multiple queues related to the
internal functions at our site, and they should _not_ be able to see all
the content of the queues - only the tickets created by staff in their
company.

I have searched the wiki and the mailing list, but have found nothing -
probably I am using the wrong search phrases. Any ideas or best
practices?

Best regards,

Steffen
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