[rt-users] RT stopped sending mail / No recipients found. Not sending.

[Benjamin Weser]

We had the problem of RT not sending mails to anybody too. But I don't 
think that there were messages about that in rt.log because the fault 
was that somebody changed the IP of the mailserver. So all mails sent by 
RT stayed in the spool of postfix unless I corrected the postfix 
configuration with the new IP address of the mailserver. Unfortunately I 
can't check the logfile anymore because it doesn't contain information 
from this time anymore. But maybe that's another part of the system 
where you can have a look at. Good luck!

Ben



Kenneth Crocker schrieb:
> Stephen,
>
>
>     AAAAAHHHHHHH! Kool. I just learned something. Then I really can't 
> see why RT can't find a recipient unless there is some disconnection 
> between what RT is looking for and where it looks for it. Alexander 
> said there were no changes to RT. The scrips are triggering, RT is 
> looking, nothing is found, no email goes out, but probably would have 
> if RT had found a recipient. I'm sure he checked the "organization" 
> set to the DNS name of the host" problem from before. I'm at a loss, 
> but that's no big surprise since I am just now getting to learn about 
> the "internals" of RT. Hope someone has an idea that works for him.
>
>
> Kenn
> LBNL
>
> On 12/20/2007 10:44 AM, Stephen Turner wrote:
>> At Thursday 12/20/2007 01:26 PM, Kenneth Crocker wrote:
>>> Alexander,
>>>
>>>         I agree. If RT could not access the DB, then a lot of things 
>>> would not be working. However, my point was really that based on the 
>>> content of the error message, RT thinks that it hasn't FOUND the 
>>> recipient. There could, and probably are, many possible reasons for 
>>> that. Perhaps after accessing the DB, the data gets lost in 
>>> transition or put into an area that got misnamed or is not 
>>> accessible for some reason. I am not a "Systems" guy when it comes 
>>> to playing with those technologies (UNIX, ORACLE, MySQL, etc.), but 
>>> I have been in the business for a long time and my debugging skills 
>>> tell me that RT is having trouble with either capturing the data or 
>>> finding/recognizing it after it has been captured/found/stored. 
>>> Somewhere in that process, the data is either getting lost or it 
>>> becomes unrecognizable, ergo the error message you're getting. Sorry 
>>> I can't be of more help. I am REALLY interested in what you DO find 
>>> when you get the problem resolved. Best of luck.
>>>
>>> Kenn
>>> LBNL
>>
>> The "No recipients found" message just means that the scrip decided 
>> that nobody should receive mail for this transaction - it doesn't 
>> mean that data is missing or corrupt. For example - if you have a 
>> scrip with action 'Notify AdminCcs' and there are no AdminCcs for the 
>> ticket or queue, you'll see this message in the log.
>>
>> Steve
>>
>>
>>
>>
>
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