[rt-users] RT 3.6.3: Informing Requestor when Ticket Ownership changes

[Stephen Turner]

Todd Chapman wrote:
> You can do that with scrips. No custom code needed either.
> 
> On Thu, Feb 01, 2007 at 02:31:17PM -0700, Nick Metrowsky wrote:
>> Hi Everyone,
>>
>>  
>>
>> Anyone know the procedure to set things up such that when the ticket
>> owner is changes, that the requestor is sent an e-mail message so they
>> know who is working their request? I thought of using the "Watcher"
>> permission, but it seems to only work on reply to ticket. 
>>
>>  
>>
>> Any ideas would be welcome.
>>
>>  
>>
>> Nick
>>
>>  

The owner change condition may fire when the owner is set to Nobody (I'm 
not sure). You might not want to send the customer a message saying 
"Nobody has been assigned to work on your request". If that's the case, 
you may need some custom condition code.

Steve