[rt-users] RT 3.6.3: Informing Requestor when Ticket Ownership changes

[Kenneth Crocker]

We used this simple code - return ( $TicketObj->OwnerObj->Name() ne 
'Nobody' );
That does it for us

Kenn Crocker
LBNL
Stephen Turner wrote:
> Todd Chapman wrote:
>> You can do that with scrips. No custom code needed either.
>>
>> On Thu, Feb 01, 2007 at 02:31:17PM -0700, Nick Metrowsky wrote:
>>> Hi Everyone,
>>>
>>>  
>>>
>>> Anyone know the procedure to set things up such that when the ticket
>>> owner is changes, that the requestor is sent an e-mail message so they
>>> know who is working their request? I thought of using the "Watcher"
>>> permission, but it seems to only work on reply to ticket.
>>>  
>>>
>>> Any ideas would be welcome.
>>>
>>>  
>>>
>>> Nick
>>>
>>>  
> 
> The owner change condition may fire when the owner is set to Nobody (I'm 
> not sure). You might not want to send the customer a message saying 
> "Nobody has been assigned to work on your request". If that's the case, 
> you may need some custom condition code.
> 
> Steve
> 
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