[rt-users] Search Results ... Found vs. Shown

[Roy El-Hames]

This is something I complained/pondered about many times at the past I 
think Jesse said something to the effect that its difficult to perform 
the search and access check at the same time without hammering your sql 
server (jesse put it much better than that), I think an idea is to pull 
the tickets which will be displayed into a hash and do the count on that 
hash , for this you'll need to change the place where the ticket count 
is displayed from Build.html into Result.html or something to that effect ..
Roy

Mat W wrote:
> Scenario... User creates a search that is "Status = Resolved"... 
> Result says Found 14 Tickets, but only 1 is shown.  Since the user 
> only has access to one queue, he only sees the 1 resolved ticket in 
> that queue.  I understand it...
>
> So my question is, what's the easiest way to make the Found # jive w/ 
> the # of tickets shown for the search?  Logically I have an idea what 
> to do, just not sure where to go poking around.  Plus I'm a bit 
> cautious now that the system is in use.
>
> Thanks all for the help.
>
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