[rt-users] resctricting rights per queue

[Kenneth Crocker]

Obando,

	I need to know how you have the Queues (A thru D) set up in terms of 
global rights, Group rights to a Queue, and individual user rights. The 
RT Essentials book give some guidelines to privileges, but not much info 
on all the inter-relations. Basically, you need to make sure that the 
only global rights you grant are the type of privileges you want any 
privileged or non-privileged user to have and grant the rights involving 
"access to tickets", "working on tickets", and "communication on 
tickets" on a Queue by Queue basis for specific groups. This may/may not 
involve group rights to custom fields, if you use them, and other 
relationships. Hope this helps.

Kenn
LBNL

Obando, David DE - EV wrote:
> Dear all,
> 
> I'm using a 3.6.3 system and I want to set up a group with dispatching 
> rights (taking, editing, resolving tickets) on a queue basis. This group 
> should only see tickets in queues A and B and no tickets in queues C and D.
> 
> How can I restrict their rights that they are not at all able to see any 
> tickets that are not in queues A and B?
> I found ways to setup a "RT at a glance" page for them with only their 
> queues but when they e.g. enter the ticket ID in the URL they can see 
> any ticket.
> 
> Thanks!
> David
> 
> 
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