AW: [rt-users] resctricting rights per queue

[Obando, David DE - EV]

 Dear Kenn,

thanks for the advice! Now I found out how to restrict the rights on a per queue basis. I had to remove the global rights to get it working...

Regards,
David

> -----Ursprüngliche Nachricht-----
> Von: Kenneth Crocker [mailto:KFCrocker at lbl.gov] 
> Gesendet: Freitag, 9. Februar 2007 17:44
> An: Obando, David DE - EV
> Cc: rt-users at lists.bestpractical.com
> Betreff: Re: [rt-users] resctricting rights per queue
> 
> Obando,
> 
> 	I need to know how you have the Queues (A thru D) set 
> up in terms of global rights, Group rights to a Queue, and 
> individual user rights. The RT Essentials book give some 
> guidelines to privileges, but not much info on all the 
> inter-relations. Basically, you need to make sure that the 
> only global rights you grant are the type of privileges you 
> want any privileged or non-privileged user to have and grant 
> the rights involving "access to tickets", "working on 
> tickets", and "communication on tickets" on a Queue by Queue 
> basis for specific groups. This may/may not involve group 
> rights to custom fields, if you use them, and other 
> relationships. Hope this helps.
> 
> Kenn
> LBNL
> 
> Obando, David DE - EV wrote:
> > Dear all,
> > 
> > I'm using a 3.6.3 system and I want to set up a group with 
> dispatching 
> > rights (taking, editing, resolving tickets) on a queue basis. This 
> > group should only see tickets in queues A and B and no 
> tickets in queues C and D.
> > 
> > How can I restrict their rights that they are not at all 
> able to see 
> > any tickets that are not in queues A and B?
> > I found ways to setup a "RT at a glance" page for them with 
> only their 
> > queues but when they e.g. enter the ticket ID in the URL 
> they can see 
> > any ticket.
> > 
> > Thanks!
> > David
> > 
> > 
> > 
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