[rt-users] Default Script used in Reply

[Kenneth Crocker]

Dalal,


	Depends on the type of reply. There is the Reply (reply button) that is 
basically the initiation of an E_mail and a scrip will control who gets 
it. Then, there is the RT transaction reply that is initiated if you 
have a scrip to do so, like the RT reply initiated when a ticket is 
created if there is an "on create" scrip in place. Then you have to 
consider the application which is either global or Queue by Queue. You 
need to be a bit more specific.

Kenn
LBNL

Dalal, Kamber Z (Kamber) wrote:
> Which script and template is used when replying thru the Reply link in 
> the ticket history?  The template which includes all correspondence up 
> to that point.
>  
> Thank you,
> Kamber Dalal
> 
> 
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