[rt-users] No recipients found. Not sending.

[Ben Ruset]

I recently setup RT and for the most part am loving it. I have been
bitten by a nasty bug.

I have RT set to authenticate users via LDAP. This is working with no
problem. A user can create a ticket via email and be emailed back an
autoresponder. 

The problem is, if they add a comment to the ticket, it gets added to
the ticket but no auto response gets sent back out to the user. I also
created a scrip to notify the ticket owner if there is a comments on the
ticket. In those cases I am getting the following errors in my RT log:

[Thu Feb 22 14:49:36 2007] [info]:
<rt-3.6.3-16689-1172155775-895.36-5-0 at gridapp.com> #36/430 - Scrip 5
(/opt/rt3/lib/RT/Action/SendEmail.pm:243)
[Thu Feb 22 14:49:36 2007] [info]:
<rt-3.6.3-16689-1172155775-895.36-5-0 at gridapp.com> No recipients found.
Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255)
[Thu Feb 22 14:49:36 2007] [info]:
<rt-3.6.3-16689-1172155775-895.36-6-0 at gridapp.com> #36/430 - Scrip 6
(/opt/rt3/lib/RT/Action/SendEmail.pm:243)
[Thu Feb 22 14:49:36 2007] [info]:
<rt-3.6.3-16689-1172155775-895.36-6-0 at gridapp.com> No recipients found.
Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255)
[Thu Feb 22 14:49:36 2007] [info]:
<rt-3.6.3-16689-1172155775-895.36-7-0 at gridapp.com> #36/430 - Scrip 7
(/opt/rt3/lib/RT/Action/SendEmail.pm:243)
[Thu Feb 22 14:49:36 2007] [info]:
<rt-3.6.3-16689-1172155775-895.36-7-0 at gridapp.com> No recipients found.
Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255)
[Thu Feb 22 14:49:36 2007] [info]:
<rt-3.6.3-16689-1172155775-895.36-16-0 at gridapp.com> #36/430 - Scrip 16
(/opt/rt3/lib/RT/Action/SendEmail.pm:243)
[Thu Feb 22 14:49:36 2007] [info]:
<rt-3.6.3-16689-1172155775-895.36-16-0 at gridapp.com> No recipients found.
Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255)

Scrip 16 is the one to notify the ticket owner if the requestor has
updated the ticket.

This is RT 3.6.3, running on CentOS 4.4 32 bit.

Ben Ruset
IT Manager, GridApp Systems
email: bruset at gridapp.com
tel: 646-452-4042
web: http://www.gridapp.com

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