[rt-users] No recipients found. Not sending.

[Matthew Keller]

Is the requestor and the owner the same person? Are you using custom
conditions or actions? If so can you post them please?

On Thu, 2007-02-22 at 10:27 -0500, Ben Ruset wrote:
> I recently setup RT and for the most part am loving it. I have been
> bitten by a nasty bug.
> 
> I have RT set to authenticate users via LDAP. This is working with no
> problem. A user can create a ticket via email and be emailed back an
> autoresponder. 
> 
> The problem is, if they add a comment to the ticket, it gets added to
> the ticket but no auto response gets sent back out to the user. I also
> created a scrip to notify the ticket owner if there is a comments on
> the ticket. In those cases I am getting the following errors in my RT
> log:
> 
> [Thu Feb 22 14:49:36 2007] [info]:
> <rt-3.6.3-16689-1172155775-895.36-5-0 at gridapp.com> #36/430 - Scrip 5
> (/opt/rt3/lib/RT/Action/SendEmail.pm:243)
> 
> [Thu Feb 22 14:49:36 2007] [info]:
> <rt-3.6.3-16689-1172155775-895.36-5-0 at gridapp.com> No recipients
> found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255)
> 
> [Thu Feb 22 14:49:36 2007] [info]:
> <rt-3.6.3-16689-1172155775-895.36-6-0 at gridapp.com> #36/430 - Scrip 6
> (/opt/rt3/lib/RT/Action/SendEmail.pm:243)
> 
> [Thu Feb 22 14:49:36 2007] [info]:
> <rt-3.6.3-16689-1172155775-895.36-6-0 at gridapp.com> No recipients
> found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255)
> 
> [Thu Feb 22 14:49:36 2007] [info]:
> <rt-3.6.3-16689-1172155775-895.36-7-0 at gridapp.com> #36/430 - Scrip 7
> (/opt/rt3/lib/RT/Action/SendEmail.pm:243)
> 
> [Thu Feb 22 14:49:36 2007] [info]:
> <rt-3.6.3-16689-1172155775-895.36-7-0 at gridapp.com> No recipients
> found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255)
> 
> [Thu Feb 22 14:49:36 2007] [info]:
> <rt-3.6.3-16689-1172155775-895.36-16-0 at gridapp.com> #36/430 - Scrip 16
> (/opt/rt3/lib/RT/Action/SendEmail.pm:243)
> 
> [Thu Feb 22 14:49:36 2007] [info]:
> <rt-3.6.3-16689-1172155775-895.36-16-0 at gridapp.com> No recipients
> found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255)
> 
> Scrip 16 is the one to notify the ticket owner if the requestor has
> updated the ticket.
> 
> This is RT 3.6.3, running on CentOS 4.4 32 bit.
> 
> Ben Ruset 
> IT Manager, GridApp Systems 
> email: bruset at gridapp.com 
> tel: 646-452-4042 
> web: http://www.gridapp.com
> 
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