[rt-users] No recipients found. Not sending.

[Ben Ruset]

In this particular case, yes. However the problem happens when when the
requestor and owner are different people.

I am not using any custom conditions or actions either. Everything
(apart from a customized template or two, and the LDAP overlay) is bone
stock. 


Ben Ruset
IT Manager, GridApp Systems
email: bruset at gridapp.com
tel: 646-452-4042
web: http://www.gridapp.com

-----Original Message-----
From: Matthew Keller [mailto:kellermg at potsdam.edu] 
Sent: Thursday, February 22, 2007 10:50 AM
To: Ben Ruset
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] No recipients found. Not sending.

Is the requestor and the owner the same person? Are you using custom
conditions or actions? If so can you post them please?

On Thu, 2007-02-22 at 10:27 -0500, Ben Ruset wrote:
> I recently setup RT and for the most part am loving it. I have been 
> bitten by a nasty bug.
> 
> I have RT set to authenticate users via LDAP. This is working with no 
> problem. A user can create a ticket via email and be emailed back an 
> autoresponder.
> 
> The problem is, if they add a comment to the ticket, it gets added to 
> the ticket but no auto response gets sent back out to the user. I also

> created a scrip to notify the ticket owner if there is a comments on 
> the ticket. In those cases I am getting the following errors in my RT
> log:
> 
> [Thu Feb 22 14:49:36 2007] [info]:
> <rt-3.6.3-16689-1172155775-895.36-5-0 at gridapp.com> #36/430 - Scrip 5
> (/opt/rt3/lib/RT/Action/SendEmail.pm:243)
> 
> [Thu Feb 22 14:49:36 2007] [info]:
> <rt-3.6.3-16689-1172155775-895.36-5-0 at gridapp.com> No recipients 
> found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255)
> 
> [Thu Feb 22 14:49:36 2007] [info]:
> <rt-3.6.3-16689-1172155775-895.36-6-0 at gridapp.com> #36/430 - Scrip 6
> (/opt/rt3/lib/RT/Action/SendEmail.pm:243)
> 
> [Thu Feb 22 14:49:36 2007] [info]:
> <rt-3.6.3-16689-1172155775-895.36-6-0 at gridapp.com> No recipients 
> found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255)
> 
> [Thu Feb 22 14:49:36 2007] [info]:
> <rt-3.6.3-16689-1172155775-895.36-7-0 at gridapp.com> #36/430 - Scrip 7
> (/opt/rt3/lib/RT/Action/SendEmail.pm:243)
> 
> [Thu Feb 22 14:49:36 2007] [info]:
> <rt-3.6.3-16689-1172155775-895.36-7-0 at gridapp.com> No recipients 
> found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255)
> 
> [Thu Feb 22 14:49:36 2007] [info]:
> <rt-3.6.3-16689-1172155775-895.36-16-0 at gridapp.com> #36/430 - Scrip 16
> (/opt/rt3/lib/RT/Action/SendEmail.pm:243)
> 
> [Thu Feb 22 14:49:36 2007] [info]:
> <rt-3.6.3-16689-1172155775-895.36-16-0 at gridapp.com> No recipients 
> found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255)
> 
> Scrip 16 is the one to notify the ticket owner if the requestor has 
> updated the ticket.
> 
> This is RT 3.6.3, running on CentOS 4.4 32 bit.
> 
> Ben Ruset
> IT Manager, GridApp Systems
> email: bruset at gridapp.com
> tel: 646-452-4042
> web: http://www.gridapp.com
> 
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