[rt-users] No recipients found. Not sending.

[Kenneth Crocker]

Ben,


	If there is a problem with the template, I don't believe the E_mail 
will be sent. The only other thing I can think of is if the UserId for 
the owner is NOT a privileged user and you have not allowed unprivileged 
users to get mail. Hope this helps.


Kenn
LBNL

Ben Ruset wrote:
> In this particular case, yes. However the problem happens when when the
> requestor and owner are different people.
> 
> I am not using any custom conditions or actions either. Everything
> (apart from a customized template or two, and the LDAP overlay) is bone
> stock. 
> 
> 
> Ben Ruset
> IT Manager, GridApp Systems
> email: bruset at gridapp.com
> tel: 646-452-4042
> web: http://www.gridapp.com
> 
> -----Original Message-----
> From: Matthew Keller [mailto:kellermg at potsdam.edu] 
> Sent: Thursday, February 22, 2007 10:50 AM
> To: Ben Ruset
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] No recipients found. Not sending.
> 
> Is the requestor and the owner the same person? Are you using custom
> conditions or actions? If so can you post them please?
> 
> On Thu, 2007-02-22 at 10:27 -0500, Ben Ruset wrote:
>> I recently setup RT and for the most part am loving it. I have been 
>> bitten by a nasty bug.
>>
>> I have RT set to authenticate users via LDAP. This is working with no 
>> problem. A user can create a ticket via email and be emailed back an 
>> autoresponder.
>>
>> The problem is, if they add a comment to the ticket, it gets added to 
>> the ticket but no auto response gets sent back out to the user. I also
> 
>> created a scrip to notify the ticket owner if there is a comments on 
>> the ticket. In those cases I am getting the following errors in my RT
>> log:
>>
>> [Thu Feb 22 14:49:36 2007] [info]:
>> <rt-3.6.3-16689-1172155775-895.36-5-0 at gridapp.com> #36/430 - Scrip 5
>> (/opt/rt3/lib/RT/Action/SendEmail.pm:243)
>>
>> [Thu Feb 22 14:49:36 2007] [info]:
>> <rt-3.6.3-16689-1172155775-895.36-5-0 at gridapp.com> No recipients 
>> found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255)
>>
>> [Thu Feb 22 14:49:36 2007] [info]:
>> <rt-3.6.3-16689-1172155775-895.36-6-0 at gridapp.com> #36/430 - Scrip 6
>> (/opt/rt3/lib/RT/Action/SendEmail.pm:243)
>>
>> [Thu Feb 22 14:49:36 2007] [info]:
>> <rt-3.6.3-16689-1172155775-895.36-6-0 at gridapp.com> No recipients 
>> found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255)
>>
>> [Thu Feb 22 14:49:36 2007] [info]:
>> <rt-3.6.3-16689-1172155775-895.36-7-0 at gridapp.com> #36/430 - Scrip 7
>> (/opt/rt3/lib/RT/Action/SendEmail.pm:243)
>>
>> [Thu Feb 22 14:49:36 2007] [info]:
>> <rt-3.6.3-16689-1172155775-895.36-7-0 at gridapp.com> No recipients 
>> found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255)
>>
>> [Thu Feb 22 14:49:36 2007] [info]:
>> <rt-3.6.3-16689-1172155775-895.36-16-0 at gridapp.com> #36/430 - Scrip 16
>> (/opt/rt3/lib/RT/Action/SendEmail.pm:243)
>>
>> [Thu Feb 22 14:49:36 2007] [info]:
>> <rt-3.6.3-16689-1172155775-895.36-16-0 at gridapp.com> No recipients 
>> found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255)
>>
>> Scrip 16 is the one to notify the ticket owner if the requestor has 
>> updated the ticket.
>>
>> This is RT 3.6.3, running on CentOS 4.4 32 bit.
>>
>> Ben Ruset
>> IT Manager, GridApp Systems
>> email: bruset at gridapp.com
>> tel: 646-452-4042
>> web: http://www.gridapp.com
>>
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> 
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> 
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> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
> 
>