[rt-users] Right "TakeTicket" does not work

Yen-Nhi Vo (QA/EMC) yen-nhi.vo at ericsson.com
Fri Feb 23 10:12:20 EST 2007


Hi,
 
I have the following group rights for a queue without the "TakeTicket" right, but somehow the user still has permission to take tickets under that queue.
 
CommentOnTicket
CreateTicket
DeleteTicket
ModifyQueueWatchers
ModifyTicket
OwnTicket
ReplyToTicket
SeeQueue
ShowTemplate
ShowTicket
ShowTicketComments
Watch
 
Is it a know bug or a misconfiguration?
 
Can someone help?
 
Thanks,
Yen-Nhi
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