[rt-users] Custom Field Search returns 0 records

[Roy El-Hames]

Well I must be missing something .. I tried searching for both cf where 
its a select a value , or a cf where you enter one value neither worked 
both returned 0 where I know there is atleast 10 tickets with these cf's 
in the queue I am searching in ..
Do you know where to look  in the code??

Regards;
Roy

Mathew wrote:
> I've created three custom fields.  Each a single Select type.  I've
> never had problems.  I'm using 3.6.1.
>
> Mathew
>
> Roy El-Hames wrote:
>   
>> I tend to agree with Robert from my experience CF searches do n't work
>> (on 3.6.1/3.6.2) , you can't search for them or order by them
>> I think there was a patch released few weeks back, just can't find it at
>> the moment ..
>> Roy
>>
>> Mathew wrote:
>>     
>>> Have you attached the CF to anything.  Not only do you have to create it
>>> but it has to be enabled under Global->Custom Fields.
>>>
>>> Mathew
>>>
>>> Gendron, Robert wrote:
>>>  
>>>       
>>>> Hello,
>>>>
>>>> This is my first attempt at using the Custom Field feature in RT. 
>>>> However, when I try to run a query using the custom field the system
>>>> does not return any records. 
>>>> Here are my systems specifics:
>>>> RT Version 3.6.1
>>>> MySQL 5.0.27
>>>>
>>>>
>>>> Query:
>>>>  Queue = 'Test' AND 'CF.{Test}' LIKE 'Test'
>>>>
>>>> I have saved one record with the Custom Field test set to 'Test'
>>>>
>>>> Could this be a configuration error?  Has something been fixed since
>>>> 3.6.1 to address this issue?
>>>>
>>>> Thank you for your assistance.
>>>>
>>>> Bob G
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>>>>     
>>>>         
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>>
>>     
>
>
>