[rt-users] Custom Field Search returns 0 records

[Gendron, Robert]

I did try to enable it under Global.  It did not make a difference.

-----Original Message-----
From: Mathew [mailto:theillien at yahoo.com]
Sent: Tuesday, January 16, 2007 7:17 PM
To: Gendron, Robert
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Custom Field Search returns 0 records


Have you attached the CF to anything.  Not only do you have to create it
but it has to be enabled under Global->Custom Fields.

Mathew

Gendron, Robert wrote:
> Hello,
> 
> This is my first attempt at using the Custom Field feature in RT.  However, when I try to run a query using the custom field the system does not return any records.  
> 
> Here are my systems specifics:
> RT Version 3.6.1
> MySQL 5.0.27
> 
> 
> Query:
>  Queue = 'Test' AND 'CF.{Test}' LIKE 'Test'
> 
> I have saved one record with the Custom Field test set to 'Test'
> 
> Could this be a configuration error?  Has something been fixed since 3.6.1 to address this issue?
> 
> Thank you for your assistance.
> 
> Bob G
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