[rt-users] 10 highest priority

[Patrick Turner]

Hi all,

 

I upgraded from RT 3.6.1 to 3.6.3 last night.   Well, what I actually
did was "make install" over the previous version after I backed up the
original directory first.  I did some testing after the upgrade, and
everything checked out.  

 

Today, I started getting reports that, when selecting the "10 highest
priority tickets I own", instead of it showing 25/50/100/etc tickets,
the results are always limited to 10.   Which is annoying to folks with
many tickets, since they now have to page more to get to the rest.

 

If I "Edit" 10 highest priority tickets, and change the "rows per page"
on that screen, nothing changes.

If I select the "Search - My Tickets" link, change the rows per page
there and save, nothing happens.

If I select 10 highest priority tickets and get to the results page,
then "edit search", it shows 10 rows per page.

I can change that, do a search,  and get more than 10 results, but if I
then go back to the "At a Glance" page and start over, the rows per page
is back to 10.

 

I'm not getting any other problem reports, this seems to be it.  If I do
a "Quick Search" on one of the queues, I get 50 results, as expected for
that particular one.

 

Any idea if something changed, or maybe I broke something during the
upgrade?  This is my first  attempt at an upgrade, I usually do a clean
install.

 

Any help would be greatly appreciated.

 

Thanks!

 

 

Patrick Turner

Sysems Administrator - Corporate Operations

Marchex, Inc.

 

t 206.331.3492

e pturner at marchex.com <mailto:jsparrow at marchex.com> 

 

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