[rt-users] 10 highest priority

Thu Jan 18 19:09:13 EST 2007

Click "Edit" in the top blue bar at the right (NOT in the "10 highest priority",
but in the far right of the very top blue bar.)

Scroll to bottom.  See where it says "Rows per box" ?  Set it there.

  bobg

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>Hi all,
>
>=20
>
>I upgraded from RT 3.6.1 to 3.6.3 last night.   Well, what I actually
>did was "make install" over the previous version after I backed up the
>original directory first.  I did some testing after the upgrade, and
>everything checked out. =20
>
>=20
>
>Today, I started getting reports that, when selecting the "10 highest
>priority tickets I own", instead of it showing 25/50/100/etc tickets,
>the results are always limited to 10.   Which is annoying to folks with
>many tickets, since they now have to page more to get to the rest.
>
>=20
>
>If I "Edit" 10 highest priority tickets, and change the "rows per page"
>on that screen, nothing changes.
>
>If I select the "Search - My Tickets" link, change the rows per page
>there and save, nothing happens.
>
>If I select 10 highest priority tickets and get to the results page,
>then "edit search", it shows 10 rows per page.
>
>I can change that, do a search,  and get more than 10 results, but if I
>then go back to the "At a Glance" page and start over, the rows per page
>is back to 10.
>
>=20
>
>I'm not getting any other problem reports, this seems to be it.  If I do
>a "Quick Search" on one of the queues, I get 50 results, as expected for
>that particular one.
>
>=20
>
>Any idea if something changed, or maybe I broke something during the
>upgrade?  This is my first  attempt at an upgrade, I usually do a clean
>install.
>
>=20
>
>Any help would be greatly appreciated.
>
>=20
>
>Thanks!
>
>=20
>
>=20
>
>Patrick Turner
>
>Sysems Administrator - Corporate Operations
>
>Marchex, Inc.
>
>=20
>
>t 206.331.3492
>
>e pturner at marchex.com <mailto:jsparrow at marchex.com>=20
>
>=20
>
>This e-mail message and any attachments are solely for intended
>recipients, and may contain information that is privileged and
>confidential.  If you are not the intended recipient, any dissemination,
>distribution or copying is strictly prohibited.  If you believe that you
>may have received this message in error, please immediately notify the
>sender by replying to this e-mail message.
>
>=20
>
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>
><p class=3DMsoNormal>Hi all,<o:p></o:p></p>
>
><p class=3DMsoNormal><o:p> </o:p></p>
>
><p class=3DMsoNormal>I upgraded from RT 3.6.1 to 3.6.3 last night. =
>  Well,
>what I actually did was “make install” over the previous =
>version
>after I backed up the original directory first.  I did some testing =
>after
>the upgrade, and everything checked out.  <o:p></o:p></p>
>
><p class=3DMsoNormal><o:p> </o:p></p>
>
><p class=3DMsoNormal>Today, I started getting reports that, when =
>selecting the “10
>highest priority tickets I own”, instead of it showing =
>25/50/100/etc
>tickets, the results are always limited to 10.   Which is =
>annoying to
>folks with many tickets, since they now have to page more to get to the =
>rest.<o:p></o:p></p>
>
><p class=3DMsoNormal><o:p> </o:p></p>
>
><p class=3DMsoNormal>If I “Edit” 10 highest priority =
>tickets, and
>change the “rows per page” on that screen, nothing =
>changes.<o:p></o:p></p>
>
><p class=3DMsoNormal>If I select the “Search – My =
>Tickets” link,
>change the rows per page there and save, nothing happens.<o:p></o:p></p>
>
><p class=3DMsoNormal>If I select 10 highest priority tickets and get to =
>the
>results page, then “edit search”, it shows 10 rows per =
>page.<o:p></o:p></p>
>
><p class=3DMsoNormal>I can change that, do a search,  and get more =
>than 10
>results, but if I then go back to the “At a Glance” page and =
>start
>over, the rows per page is back to 10.<o:p></o:p></p>
>
><p class=3DMsoNormal><o:p> </o:p></p>
>
><p class=3DMsoNormal>I’m not getting any other problem reports, =
>this seems
>to be it.  If I do a “Quick Search” on one of the =
>queues, I
>get 50 results, as expected for that particular one.<o:p></o:p></p>
>
><p class=3DMsoNormal><o:p> </o:p></p>
>
><p class=3DMsoNormal>Any idea if something changed, or maybe I broke =
>something
>during the upgrade?  This is my first  attempt at an upgrade, =
>I
>usually do a clean install.<o:p></o:p></p>
>
><p class=3DMsoNormal><o:p> </o:p></p>
>
><p class=3DMsoNormal>Any help would be greatly =
>appreciated.<o:p></o:p></p>
>
><p class=3DMsoNormal><o:p> </o:p></p>
>
><p class=3DMsoNormal>Thanks!<o:p></o:p></p>
>
><p class=3DMsoNormal><o:p> </o:p></p>
>
><p class=3DMsoNormal><o:p> </o:p></p>
>
><p class=3DMsoNormal>Patrick Turner<o:p></o:p></p>
>
><p class=3DMsoNormal>Sysems Administrator - Corporate =
>Operations<o:p></o:p></p>
>
><p class=3DMsoNormal><span =
>style=3D'font-size:10.5pt;font-family:Consolas'>Marchex,
>Inc.<o:p></o:p></span></p>
>
><p class=3DMsoNormal><o:p> </o:p></p>
>
><p class=3DMsoNormal><span =
>style=3D'font-size:10.5pt;font-family:Consolas'>t
>206.331.3492<o:p></o:p></span></p>
>
><p class=3DMsoNormal><span =
>style=3D'font-size:10.5pt;font-family:Consolas'>e <a
>href=3D"mailto:jsparrow at marchex.com">pturner at marchex.com</a><o:p></o:p></=
>span></p>
>
><p class=3DMsoNormal><span =
>style=3D'font-size:10.5pt;font-family:Consolas'><o:p> </o:p></span><=
>/p>
>
><p class=3DMsoNormal><span =
>style=3D'font-size:8.0pt;font-family:Consolas'>This
>e-mail message and any attachments are solely for intended recipients, =
>and may
>contain information that is privileged and confidential.  If you =
>are not
>the intended recipient, any dissemination, distribution or copying is =
>strictly
>prohibited.  If you believe that you may have received this message =
>in
>error, please immediately notify the sender by replying to this e-mail =
>message</span><span
>style=3D'font-size:10.5pt;font-family:Consolas'>.<o:p></o:p></span></p>
>
><p class=3DMsoNormal><o:p> </o:p></p>
>
></div>
>
></body>
>
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>
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>
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>--===============1789345918==--
>