[rt-users] 10 highest priority

[Patrick Turner]

I looked at that option too, but that's not the one.
That increases the number of tickets shown on the Home page.

What I meant was when you click on the "<x> highest priority tickets I
own" used to be* customizable and would show 25/50/whatever the user
selected.  So even though the home page is limited to 10 (by default),
the link would take you to the larger list.

I took a quick look at the code and there's this:
share/html/Search/Results.html:
-------------------
# Some forms pass in "RowsPerPage" rather than "Rows"
# We call it RowsPerPage everywhere else.
if ( !$Rows && $ARGS{'RowsPerPage'} ) {
    $Rows = $ARGS{'RowsPerPage'};
}
elsif ( !$Rows && defined $prefs->{'RowsPerPage'} ) {
    $Rows = $prefs->{'RowsPerPage'};
}
else {
    $Rows ||= 50;
}
-------------------

If I copy the URL that gets generated when clicking on "highest
priority", I get this:
https://rt.marchex.com/Search/Results.html?Order=ASC%7CASC%7CASC%7CASC&Q
uery=%20Owner%20%3D%20'270196'%20AND%20%20(%20%20Status%20%3D%20'new'%20
OR%20Status%20%3D%20'open'%20)&Rows=10&OrderBy=id&Format='%3Ca%20href%3D
%22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%2FTITLE%
3A%23'%2C%0A'%3Ca%20href%3D%22%2FTicket%2FDisplay.html%3Fid%3D__id__%22%
3E__Subject__%3C%2Fa%3E%2FTITLE%3ASubject'%2C%0A'__Priority__'%2C%0A'__Q
ueueName__'%2C%0A'__ExtendedStatus__'&RowsPerPage=100

Notice the RowsPerPage=100 and Rows=10.

If I manually change Rows=10 to a higher value, it changes what's
displayed, but otherwise it's limited to 10.  Which makes sense, since
Rows trumps RowsPerPage in the code.  I guess the question is:  why can
I not change the "Rows" definition?  Or, if it should take the last
argument and the initial, default "Rows" is always 10, then
"RowsPerPage" really just needs to be "Rows" and it'll work as desired. 




*I honestly didn't use this feature much, since I try to keep my tickets
in the 10 or less range and not have these particular issues, so I have
to trust what my users are telling me.  :-)


Patrick Turner
Sysems Administrator - Corporate Operations
Marchex, Inc.

t 206.331.3492
e pturner at marchex.com

> -----Original Message-----
> From: Scott Golby [mailto:sgolby at freshdirect.com]
> Sent: Friday, January 19, 2007 8:22 AM
> To: Bob Goldstein; Patrick Turner
> Cc: rt-users at lists.bestpractical.com
> Subject: RE: [rt-users] 10 highest priority
> 
> > Scroll to bottom.  See where it says "Rows per box" ?  Set it there.
> 
> Do you mean Rows per Page ?
> 
> I've got it set to Unlimited and it's displaying more than 10 that's
> for
> sure (I had 15 tickets the other day and it was fine), but it's a bit
> odd it says 20 highest tickets in the top of the box.
> 
> What I am having trouble with might be related, when doing a Ticket
> Search say for a report, if I set it to Unlimited to make a big long
> page, I get page lengths of 50 tickets and a Next link down the
bottom.
> Not major, but it would be nice to have that work for printing
> everything quickly.
> 
> - Scott