[rt-users] Statistics revisitation

[Jared Hanks]

I would like this too.
 
Thanks,
Jared
> > Hi Nick;> Can you also send me a copy of this ..> Regards;> Roy> > Mathew Snyder wrote:> > I would love to have a copy of this.> >> > Mathew> >> > Nick Metrowsky wrote:> > > >> Hi Everyone,> >>> >> Over the past year or so, I have made some customizations to> >> RTx::Statistics for our site use. Some of these changes include:> >>> >> 1. Some logic changes, because some of the calculations in the web> >> display did not match the spreadsheet (spreadsheet was correct).> >> 2. On the Tickets per day per Queue reports, I show columns for Created,> >> Resolved, Rejected, Stalled, Queue Depth and Time to Resolve. Queue> >> Depth shows how many tickets are open or new in a particular queue on> >> any given day in time. This change is in both the spreadsheet and the> >> web display.> >> 3. Based upon the Ticket per day Queue screen, I have written batch> >> reports which can generate text based reports for one or many queues for> >> any time period. I also have a script which can do the same thing to an> >> MS Excel or OpenOffice Calc spreadsheet.> >> 3. Not related to RTx::Statistics, but I also have taking the> >> rt-remind.pl script and used that for generating reports to our> >> technical teams. There were a few minor modifications, again for our> >> site.> >>> >> If anyone is interested in anything I have, I will be glad to send you a> >> copy. I know Kelly wanted to implement some of the items mentioned in> >> this e-mail, based upon an e-mail conversation we had a while back.> >>> >> Finally, RTx::Statistics does work with RT 3.6.3, but you have to change> >> the index.html file for Tickets per day per Queue (CallsQueueDay> >> directory) as for some reason it does not like /Elements/TitleBox, but> >> will work with /Elements/TitleBoxStart and /Elements/TitleBoxEnd. > >> Nick> >>> >> ------------------------------------------------------------------------> >> ---------> >> Nick Metrowsky> >> Consulting System Administrator> >> 303-684-4785 Office> >> 303-684-4100 Fax> >> nmetrowsky at digitalglobe.com> >> DigitalGlobe (r), An Imaging and Information Company> >> http://www.digitalglobe.com> >> ------------------------------------------------------------------------> >> ---------> >> -----Original Message-----> >> From: rt-users-bounces at lists.bestpractical.com> >> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kelly F.> >> Hickel> >> Sent: Wednesday, January 17, 2007 2:00 PM> >> To: Jason Fenner; Mathew Snyder> >> Cc: RT Users> >> Subject: RE: [rt-users] Statistics revisitation> >>> >> You could copy me as well. I haven't had time to get back to this,> >> although that might change a bit in the future. I'm also still open to> >> assistant maintainers (or someone who wants to take it over completely).> >>> >> I have a number of contributed changes pending, but haven't had any time> >> to look at them.> >>> >> > > _______________________________________________> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users> >> > Community help: http://wiki.bestpractical.com> > Commercial support: sales at bestpractical.com> >> >> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com> >> > > > _______________________________________________> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users> > Community help: http://wiki.bestpractical.com> Commercial support: sales at bestpractical.com> > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com
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