[rt-users] Statistics revisitation

[Marco Avvisano]

I would like too

thanks 

Marco


----- Original Message ----- 
  From: Jared Hanks 
  To: Roy El-Hames ; Mathew Snyder 
  Cc: RT Users 
  Sent: Sunday, January 21, 2007 12:51 AM
  Subject: RE: [rt-users] Statistics revisitation


  I would like this too.
   
  Thanks,
  Jared

  > 
  > Hi Nick;
  > Can you also send me a copy of this ..
  > Regards;
  > Roy
  > 
  > Mathew Snyder wrote:
  > > I would love to have a copy of this.
  > >
  > > Mathew
  > >
  > > Nick Metrowsky wrote:
  > > 
  > >> Hi Everyone,
  > >>
  > >> Over the past year or so, I have made some customizations to
  > >> RTx::Statistics for our site use. Some of these changes include:
  > >>
  > >> 1. Some logic changes, because some of the calculations in the web
  > >> display did not match the spreadsheet (spreadsheet was correct).
  > >> 2. On the Tickets per day per Queue reports, I show columns for Created,
  > >> Resolved, Rejected, Stalled, Queue Depth and Time to Resolve. Queue
  > >> Depth shows how many tickets are open or new in a particular queue on
  > >> any given day in time. This change is in both the spreadsheet and the
  > >> web display.
  > >> 3. Based upon the Ticket per day Queue screen, I have written batch
  > >> reports which can generate text based reports for one or many queues for
  > >> any time period. I also have a script which can do the same thing to an
  > >> MS Excel or OpenOffice Calc spreadsheet.
  > >> 3. Not related to RTx::Statistics, but I also have taking the
  > >> rt-remind.pl script and used that for generating reports to our
  > >> technical teams. There were a few minor modifications, again for our
  > >> site.
  > >>
  > >> If anyone is interested in anything I have, I will be glad to send you a
  > >> copy. I know Kelly wanted to implement some of the items mentioned in
  > >> this e-mail, based upon an e-mail conversation we had a while back.
  > >>
  > >> Finally, RTx::Statistics does work with RT 3.6.3, but you have to change
  > >> the index.html file for Tickets per day per Queue (CallsQueueDay
  > >> directory) as for some reason it does not like /Elements/TitleBox, but
  > >> will work with /Elements/TitleBoxStart and /Elements/TitleBoxEnd. 
  > >> Nick
  > >>
  > >> ------------------------------------------------------------------------
  > >> ---------
  > >> Nick Metrowsky
  > >> Consulting System Administrator
  > >> 303-684-4785 Office
  > >> 303-684-4100 Fax
  > >> nmetrowsky at digitalglobe.com
  > >> DigitalGlobe (r), An Imaging and Information Company
  > >> http://www.digitalglobe.com
  > >> ------------------------------------------------------------------------
  > >> ---------
  > >> -----Original Message-----
  > >> From: rt-users-bounces at lists.bestpractical.com
  > >> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kelly F.
  > >> Hickel
  > >> Sent: Wednesday, January 17, 2007 2:00 PM
  > >> To: Jason Fenner; Mathew Snyder
  > >> Cc: RT Users
  > >> Subject: RE: [rt-users] Statistics revisitation
  > >>
  > >> You could copy me as well. I haven't had time to get back to this,
  > >> although that might change a bit in the future. I'm also still open to
  > >> assistant maintainers (or someone who wants to take it over completely).
  > >>
  > >> I have a number of contributed changes pending, but haven't had any time
  > >> to look at them.
  > >>
  > >> 
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  > >
  > > 
  > 
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