[rt-users] Help - Clicking the reply/comment links from header bar causes transactions/scrips

[Justin Hayes]

Got a pretty bad problem here.

Just pressing 'Reply/Comment' on the top header bar of a ticket is  
causing transactions to be created, scrips to fire and therefore  
blank emails to get sent out based on those scrips.....

If I press reply (which has '<domain>/Ticket/Update.html? 
Action=Respond&id=26552#updateticket' as the link) causes:

Jul  3 19:49:39 calypso RT: Use of uninitialized value in  
substitution (s///) at /opt/rt3/lib/RT/Interface/Web.pm line 617. (/ 
opt/rt3/lib/RT/Interface/Web.pm:617)
Jul  3 19:49:39 calypso RT: Encode::Guess failed: ; fallback to  
iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:414)
Jul  3 19:49:39 calypso RT: Guessed encoding: ascii
Jul  3 19:49:39 calypso RT: Encode::Guess failed: ; fallback to  
iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:414)
Jul  3 19:49:39 calypso RT: Guessed encoding: ascii
Jul  3 19:49:39 calypso RT: About to think about scrips for  
transaction #264739
Jul  3 19:49:39 calypso RT: About to prepare scrips for transaction  
#264739
Jul  3 19:49:39 calypso RT: Found 2 scrips
Jul  3 19:49:39 calypso RT: Found 1 scrips
Jul  3 19:49:39 calypso RT:  
<rt-3.6.3-31704-1183488579-1069.26552-6-0 at OrbisUK.com> #26552/264739  
- Scrip 6  (/opt/rt3/lib/RT/Action/SendEmail.pm:243)
Jul  3 19:49:39 calypso RT:  
<rt-3.6.3-31704-1183488579-1069.26552-6-0 at OrbisUK.com> sent  To:  
<email address> Cc: <email address> (/opt/rt3/lib/RT/Action/ 
SendEmail.pm:274)
Jul  3 19:49:39 calypso RT: About to think about scrips for  
transaction #264740

Comment (<domain>/Ticket/Update.html? 
Action=Comment&id=26552#updateticket) does the following:

Jul  3 19:52:12 calypso RT: Use of uninitialized value in  
substitution (s///) at /opt/rt3/lib/RT/Interface/Web.pm line 617. (/ 
opt/rt3/lib/RT/Interface/Web.pm:617)
Jul  3 19:52:12 calypso RT: Encode::Guess failed: ; fallback to  
iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:414)
Jul  3 19:52:12 calypso RT: Guessed encoding: ascii
Jul  3 19:52:12 calypso RT: Encode::Guess failed: ; fallback to  
iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:414)
Jul  3 19:52:12 calypso RT: Guessed encoding: ascii
Jul  3 19:52:12 calypso RT: About to think about scrips for  
transaction #264742
Jul  3 19:52:12 calypso RT: About to prepare scrips for transaction  
#264742
Jul  3 19:52:12 calypso RT: Found 1 scrips
Jul  3 19:52:12 calypso RT: Found 0 scrips

what possible transaction can get triggered by just pressing 'Reply/ 
Comment'??????

Cheers in advance!

Justin
------------------------------------------------------
Justin Hayes
Support Manager
justin.hayes at orbisuk.com



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