[rt-users] Help - Clicking the reply/comment links from header barcauses transactions/scrips

[Justin Hayes]

Hmm possibly a bug with UseTransactionBatch ?

I'm using 3.6.3. If I put my scrips back to TransactionCreate instead  
of TransactionBatch it stops doing it again....

Justin

------------------------------------------------------
Justin Hayes
Support Manager
justin.hayes at orbisuk.com



On 3 Jul 2007, at 19:51, Justin Hayes wrote:

> Got a pretty bad problem here.
>
> Just pressing 'Reply/Comment' on the top header bar of a ticket is  
> causing transactions to be created, scrips to fire and therefore  
> blank emails to get sent out based on those scrips.....
>
> If I press reply (which has '<domain>/Ticket/Update.html? 
> Action=Respond&id=26552#updateticket' as the link) causes:
>
> Jul  3 19:49:39 calypso RT: Use of uninitialized value in  
> substitution (s///) at /opt/rt3/lib/RT/Interface/Web.pm line 617. (/ 
> opt/rt3/lib/RT/Interface/Web.pm:617)
> Jul  3 19:49:39 calypso RT: Encode::Guess failed: ; fallback to  
> iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:414)
> Jul  3 19:49:39 calypso RT: Guessed encoding: ascii
> Jul  3 19:49:39 calypso RT: Encode::Guess failed: ; fallback to  
> iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:414)
> Jul  3 19:49:39 calypso RT: Guessed encoding: ascii
> Jul  3 19:49:39 calypso RT: About to think about scrips for  
> transaction #264739
> Jul  3 19:49:39 calypso RT: About to prepare scrips for transaction  
> #264739
> Jul  3 19:49:39 calypso RT: Found 2 scrips
> Jul  3 19:49:39 calypso RT: Found 1 scrips
> Jul  3 19:49:39 calypso RT:  
> <rt-3.6.3-31704-1183488579-1069.26552-6-0 at OrbisUK.com>  
> #26552/264739 - Scrip 6  (/opt/rt3/lib/RT/Action/SendEmail.pm:243)
> Jul  3 19:49:39 calypso RT:  
> <rt-3.6.3-31704-1183488579-1069.26552-6-0 at OrbisUK.com> sent  To:  
> <email address> Cc: <email address> (/opt/rt3/lib/RT/Action/ 
> SendEmail.pm:274)
> Jul  3 19:49:39 calypso RT: About to think about scrips for  
> transaction #264740
>
> Comment (<domain>/Ticket/Update.html? 
> Action=Comment&id=26552#updateticket) does the following:
>
> Jul  3 19:52:12 calypso RT: Use of uninitialized value in  
> substitution (s///) at /opt/rt3/lib/RT/Interface/Web.pm line 617. (/ 
> opt/rt3/lib/RT/Interface/Web.pm:617)
> Jul  3 19:52:12 calypso RT: Encode::Guess failed: ; fallback to  
> iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:414)
> Jul  3 19:52:12 calypso RT: Guessed encoding: ascii
> Jul  3 19:52:12 calypso RT: Encode::Guess failed: ; fallback to  
> iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:414)
> Jul  3 19:52:12 calypso RT: Guessed encoding: ascii
> Jul  3 19:52:12 calypso RT: About to think about scrips for  
> transaction #264742
> Jul  3 19:52:12 calypso RT: About to prepare scrips for transaction  
> #264742
> Jul  3 19:52:12 calypso RT: Found 1 scrips
> Jul  3 19:52:12 calypso RT: Found 0 scrips
>
> what possible transaction can get triggered by just pressing 'Reply/ 
> Comment'??????
>
> Cheers in advance!
>
> Justin
> ------------------------------------------------------
> Justin Hayes
> Support Manager
> justin.hayes at orbisuk.com
>
>
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20070703/d8489be8/attachment.htm>