[rt-users] Help - Clicking the reply/comment links from headerbarcauses transactions/scrips

[Justin Hayes]

Ahh re-read the note about the bug:

NOTE: RT from 3.6.x up to 3.6.3 has a bug that creates an extra  
"correspond"-transaction to fetch the mailaddresses on a correspon- 
reply in transactionbatch-stage. A patch was posted to the rt-users  
list for this bug: http://lists.bestpractical.com/pipermail/rt-users/ 
attachments/20070204/4f331f76/rt-3.6.3-transaction_batch.bin

Read it before trying Batch out but hadn't understood it's implication.

Justin

------------------------------------------------------
Justin Hayes
Support Manager
justin.hayes at orbisuk.com



On 3 Jul 2007, at 20:25, Justin Hayes wrote:

> Hmm possibly a bug with UseTransactionBatch ?
>
> I'm using 3.6.3. If I put my scrips back to TransactionCreate  
> instead of TransactionBatch it stops doing it again....
>
> Justin
>
> ------------------------------------------------------
> Justin Hayes
> Support Manager
> justin.hayes at orbisuk.com
>
>
>
> On 3 Jul 2007, at 19:51, Justin Hayes wrote:
>
>> Got a pretty bad problem here.
>>
>> Just pressing 'Reply/Comment' on the top header bar of a ticket is  
>> causing transactions to be created, scrips to fire and therefore  
>> blank emails to get sent out based on those scrips.....
>>
>> If I press reply (which has '<domain>/Ticket/Update.html? 
>> Action=Respond&id=26552#updateticket' as the link) causes:
>>
>> Jul  3 19:49:39 calypso RT: Use of uninitialized value in  
>> substitution (s///) at /opt/rt3/lib/RT/Interface/Web.pm line 617.  
>> (/opt/rt3/lib/RT/Interface/Web.pm:617)
>> Jul  3 19:49:39 calypso RT: Encode::Guess failed: ; fallback to  
>> iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:414)
>> Jul  3 19:49:39 calypso RT: Guessed encoding: ascii
>> Jul  3 19:49:39 calypso RT: Encode::Guess failed: ; fallback to  
>> iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:414)
>> Jul  3 19:49:39 calypso RT: Guessed encoding: ascii
>> Jul  3 19:49:39 calypso RT: About to think about scrips for  
>> transaction #264739
>> Jul  3 19:49:39 calypso RT: About to prepare scrips for  
>> transaction #264739
>> Jul  3 19:49:39 calypso RT: Found 2 scrips
>> Jul  3 19:49:39 calypso RT: Found 1 scrips
>> Jul  3 19:49:39 calypso RT:  
>> <rt-3.6.3-31704-1183488579-1069.26552-6-0 at OrbisUK.com>  
>> #26552/264739 - Scrip 6  (/opt/rt3/lib/RT/Action/SendEmail.pm:243)
>> Jul  3 19:49:39 calypso RT:  
>> <rt-3.6.3-31704-1183488579-1069.26552-6-0 at OrbisUK.com> sent  To:  
>> <email address> Cc: <email address> (/opt/rt3/lib/RT/Action/ 
>> SendEmail.pm:274)
>> Jul  3 19:49:39 calypso RT: About to think about scrips for  
>> transaction #264740
>>
>> Comment (<domain>/Ticket/Update.html? 
>> Action=Comment&id=26552#updateticket) does the following:
>>
>> Jul  3 19:52:12 calypso RT: Use of uninitialized value in  
>> substitution (s///) at /opt/rt3/lib/RT/Interface/Web.pm line 617.  
>> (/opt/rt3/lib/RT/Interface/Web.pm:617)
>> Jul  3 19:52:12 calypso RT: Encode::Guess failed: ; fallback to  
>> iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:414)
>> Jul  3 19:52:12 calypso RT: Guessed encoding: ascii
>> Jul  3 19:52:12 calypso RT: Encode::Guess failed: ; fallback to  
>> iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:414)
>> Jul  3 19:52:12 calypso RT: Guessed encoding: ascii
>> Jul  3 19:52:12 calypso RT: About to think about scrips for  
>> transaction #264742
>> Jul  3 19:52:12 calypso RT: About to prepare scrips for  
>> transaction #264742
>> Jul  3 19:52:12 calypso RT: Found 1 scrips
>> Jul  3 19:52:12 calypso RT: Found 0 scrips
>>
>> what possible transaction can get triggered by just pressing  
>> 'Reply/Comment'??????
>>
>> Cheers in advance!
>>
>> Justin
>> ------------------------------------------------------
>> Justin Hayes
>> Support Manager
>> justin.hayes at orbisuk.com
>>
>>
>>
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>>
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>>
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>
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>
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>
>
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