[rt-users] get the content of a ticket via email commands

[Andrea O.]

Hi all,

we are using the command by email extension. I wonder if there is a
way to include the entire ticket (body) in the email that notifies 
the AdminCc members when I change the queue, so that the new 
AdminCc person doen't have to use the browser to see the ticket 
that has been moved to his/her queue. 

In other words: is there a way to get the content of a ticket via email commands? 

Any help will be appreciated.
Andrea




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