[rt-users] Your internal change procedures?

[Tom Lanyon]

Hi list,

I was just curious what other organisations do regarding the  
management of all changes and development on their RT instances?

For example, if you have a team developing custom integrations/add- 
ons to RT, do they have a separate development instance? who handles  
the migration of the completed add-on into the production/live RT  
instance? Is every change documented somewhere?

Similarly for managing via the web interface; eg. do you have  
multiple people creating Scrips? Is this done all on the live site at  
the risk of interrupting currently functioning Scrips? If not, do you  
do this sort of work on a development instance and then have a person  
in charge of doing quality assurance and then migrating these changes  
live?

Any thoughts would be interesting. :)

--
Tom Lanyon