[rt-users] Autoreply scrip doesnt execute

[Stephen Turner]

At Tuesday 7/24/2007 07:25 AM, Tom Storey wrote:
>Nevermind I got it working.
>
>Seems it doesnt like it if the template doesnt have "Subject: 
>AutoReply: {$Ticket->Subject}" at the beginning of it, which Im 
>assuming must be an actual email header for the subject.
>

Tom,

A template should either have an email header as the first line (with 
at least one blank line between headers and the message body) or no 
headers, but at least one blank line at the top. Another way of 
saying that is headers are optional, but you always need at least one 
blank line before the body. You may have found them, but the RT log 
would probably have shown error messages from the invalid template.

Steve