[rt-users] Autoreply scrip doesnt execute

[Tom Storey]

Steve,

Thanks for the info. Its all comming together now.

I guess some sort of error message or warning in the web interface when
creating the template would have been helpful, rather than having to
experiment (as I have been doing) or looking into log files to determine
what the issue is.

Surely it cant be too hard to implement a series of validations to at the
very least point out to the user that the information they have supplied is
incorrect and might not work.

Would have saved me some head scratching :-)

Perhaps its documented better in places I havnt looked yet, though I'd have
thought the documentation on the BP website would have been thorough enough.
I found it quite lacking for a beginner at administering RT (Ive used RT in
the past, but only as a user processing tickets).

Thanks again.


----- Original Message -----
From: "Stephen Turner" <sturner at MIT.EDU>
To: <RT-Users at lists.bestpractical.com>
Sent: Tuesday, July 24, 2007 11:02 PM
Subject: Re: [rt-users] Autoreply scrip doesnt execute


> At Tuesday 7/24/2007 07:25 AM, Tom Storey wrote:
> >Nevermind I got it working.
> >
> >Seems it doesnt like it if the template doesnt have "Subject:
> >AutoReply: {$Ticket->Subject}" at the beginning of it, which Im
> >assuming must be an actual email header for the subject.
> >
>
> Tom,
>
> A template should either have an email header as the first line (with
> at least one blank line between headers and the message body) or no
> headers, but at least one blank line at the top. Another way of
> saying that is headers are optional, but you always need at least one
> blank line before the body. You may have found them, but the RT log
> would probably have shown error messages from the invalid template.
>
> Steve
>
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