[rt-users] RT CLI and multiple lines

[Torsten Brumm]

Hi Dmitri,

the hint with the whitspace was success for the interactiv editor, thanks..

its funny, i thought a normal cr/lf is enough for a whitespace, but its not
working, but if i use cr/lf + space its working.

Its ok for me for the interactive editor.

Thanks

2007/5/30, Dmitri Tikhonov <dtikhonov at vonage.com>:
>
> Hi Torsten,
>
> this has been discussed a while back:
>
> http://lists.fsck.com/pipermail/rt-devel/2006-May/008448.html
>
>    - Dmitri.
>
> Ham MI-ID, Torsten Brumm wrote:
> > Hi RT Users,
> >
> > again a question/problem with RT CLI, again mulitple lines. I'm trying
> > to create a ticket in interactive mode (-e) with more then one line of
> text.
> >
> >
> >
> > I'm using this: /opt/rt3/bin/rt create -t ticket -e set subject='TEST
> > 30.5.2007 from CLI' and this brings me to the Editor:
> >
> >
> >
> > # Required: id, Queue
> >
> >
> >
> > id: ticket/new
> >
> > Queue: General
> >
> > Requestor: root
> >
> > Subject: TEST 30.5.2007 from CLI
> >
> > Cc: torsten.brumm at kuehne-nagel.com
> >
> > AdminCc:
> >
> > Owner: root
> >
> > Status: new
> >
> > Priority: 50
> >
> > InitialPriority: 20
> >
> > FinalPriority: 90
> >
> > TimeEstimated:
> >
> > Starts: 2007-05-30 08:05:29
> >
> > Due: 2007-05-31 08:05:29
> >
> > Text: ONE LINE
> >
> >
> >
> > In this case, with one line it works well, but if I try to set another
> > line (CR/LF) it brings this:
> >
> >
> >
> > # Please resubmit with errors corrected.
> >
> >
> >
> > --
> >
> >
> >
> > # Syntax error.
> >
> >
> >
> > id: ticket/new
> >
> > Queue: General
> >
> > Requestor: root
> >
> > Subject: TEST2 30.5.2007 from CLI
> >
> > Cc:
> >
> > AdminCc:
> >
> > Owner:
> >
> > Status: new
> >
> > Priority:
> >
> > InitialPriority:
> >
> > FinalPriority:
> >
> > TimeEstimated:
> >
> > Starts: 2007-05-30 08:08:12
> >
> > Due: 2007-05-30 08:08:12
> >
> > Text: LINE 1 and RETURN after
> >
> >> > Line2
> >
> > Line3
> >
> >
> >
> > I have checked the rt cli tool for this hint from Philip klime I think:
> >
> >
> >
> >>  --- bin/rt      2006-09-28 08:53:43.000000000 -0400
> >
> >>  +++ /opt/rt3/bin/rt     2006-09-25 10:48:09.000000000 -0400
> >
> >>  @@ -388,7 +388,7 @@
> >
> >>           elsif (/^set$/i) {
> >
> >>               my $vars = 0;
> >
> >>
> >
> >>  -            while (@ARGV && $ARGV[0] =~ /^($field)([+-]?=)(.*)$/xms)
> {
> >
> >>  +            while (@ARGV && $ARGV[0] =~ /^($field)([+-]?=)(.*)$/) {
> >
> >>                   my ($key, $op, $val) = ($1, $2, $3);
> >
> >>                   my $hash = ($op eq '=') ? \%set : ($op =~ /^\+/) ?
> >
> >>  \%add : \%del;
> >
> >
> >
> > The line looks correct.
> >
> >
> >
> > Any ideas? How do you use the RT CLI with more then one line of text? Do
> > I something wrong?
> >
> >
> >
> > Thanks
> >
> >
> >
> > Torsten
> >
>
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-- 
MFG

Torsten Brumm

http://www.torsten-brumm.de
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