[rt-users] e-mail sent to RT are not recorded in the tickets

Aleksandr Arbitman aarbitman at CloudShield.com
Fri Jun 1 17:44:28 EDT 2007

I need help.
When user sends an e-mail to RT with the subject line
[my-domain.com #100] for example, that e-mail is not added to ticket
#100 by RT automatically.
What's the problem ????
Thank you in advance. 
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