[rt-users] RT 4

[Robert Grasso]

>
> > my users would deeply appreciate being able to temporarily SAVE a draft
> > ticket, just to protect against a power shortage, sudden interruptions,
> > and such;
>
> Writing ticket responses in the web interface sucks.  Just use email
> instead so you get the facilities of whatever email client you're using.
>

well, whether it sucks or not, when you give your staff access to some software, they begin using it, that's all - then when you
detect weaknesses in the soft, as an emergency solution you can setup some workaround, but at the same time you ask for
improvements - this is exactly what I am doing. Don't forget that normal staffers, not being members of the IT staff, are just
normal people who don't enjoy dealing with workarounds - why should they ? Rather, WE (IT people, software developers) have to
supply correctly functioning software. This is why I am asking for improvements. Not for me : I can bear workarounds - I am using
workarounds all day long; but I am asking improvements for my support staff : they do need them.

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Robert GRASSO
System Engineer

CEDRAT
15, Chemin de Malacher - Inovallee - 38246 MEYLAN Cedex - FRANCE
Tel: +33 (0)4 76 90 50 45 Fax: +33 (0)4 76 90 16 09
mailto:Robert.Grasso at cedrat.com
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