[rt-users] Adding custom field to Auto reply template

Christopher Moughan cmoughan at bbinslv.com
Wed Jun 6 15:41:25 EDT 2007

I searched the wiki and I also have the RT book. I wanted to add the
custom field to the auto reply template. 

Earlier Gene posted a very useful response to my question about adding a
sub value in a queue. 

Worked great. now I want the information in the custom field to show up
in the email RT sends out. I want it to list the printer name under the
queue name..




Queue: Printers

Type: HPLJ1320 (<-- this is one of my list items)



How do I go about accomplishing this? 


Thanks again for everyone's help.



Christopher Moughan

System Administrator

Brown & Brown Lehigh Valley

268 Brodhead Road

Bethlehem, PA 18017


Office 610-694-1814


Fax 610-974-9791







IMPORTANT:  Insurance coverage can not be bound, amended or changed via
voicemail, facsimile or Email message without confirmation from an
authorized Brown & Brown representative.  

NOTICE: The information contained in this electronic message is legally
privileged and confidential and is intended for the use of the
individual or entity named above. If the reader of this message is not
the intended recipient, you are hereby notified that any dissemination,
distribution or copy of this message is strictly prohibited. If you have
received this communication in error, please contact the sender by reply
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