[rt-users] Adding custom field to Auto reply template

[Christopher Moughan]

Thanks....Worked great. That page is great. thanks again

 

Christopher Moughan

System Administrator

Brown & Brown Lehigh Valley

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-----Original Message-----
From: Scott Golby [mailto:sgolby at freshdirect.com] 
Sent: Wednesday, June 06, 2007 4:00 PM
To: Christopher Moughan; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] Adding custom field to Auto reply template

 

 

 

> I searched the wiki and I also have the RT book. I wanted to add the
custom field to the auto reply template. 

> 

> Queue: Printers

> Type: HPLJ1320 (<-- this is one of my list items)

 

If you want only 1 value from the Custom Field all you need to add to
the template is.

 

{$Ticket->FirstCustomFieldValue('Cust_Field_Name')}

 

If you want multiple values, see Page 112 of the book for some code to
loop through.

 

I find this page on the Wiki really good for little bits to add to
Templates.   I wish there was a full mapping out of all the values that
can be used, looking through the .pm files can be a bit fiddly. 

http://wiki.bestpractical.com/view/CodeSnippets

 

- Scott

 

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