[rt-users] I broke it

Sasha Gerrand sashag at austbrokers.com.au
Thu Jun 7 20:41:40 EDT 2007

Can you post the RT_SiteConfig.pm file?


From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of James
Sent: Friday, 8 June 2007 10:37 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] I broke it

What are some common things that will make RT stop finding recipients?
No recipients found. Not sending.

I had this (RT v 3.6.1 and RTFM 2.2.0 RC5) finally working after
installing on etch.  I tried a few things (I know, I know, if you knew
what those 'things' were it would help to point me in the right
direction.  Unfortunately I have done so many things now that I do not
even really know where the problem began.) and now email messages do not
get sent or logged to the history.


I have configured exim4 per the instructions and everything else in RT
seems to work; I just can not get it to send an email.  
I can send an email manually from the command line

 echo 'test' | mail -s test jalspach at shastacoe.org

So I know that the MTA is alright (at least as far as basic
configuration).  But for some reason RT just can not find anybody to
send email messages to.


Any help or suggestions would be appreciated.




PS I know I was a bad IT person for not being more mindful of what I did
and when I did it and for not having backups; so we probably do not need
to rehash that right now.  Thrash me all you like after we fix the
problem  ;-)






James Alspach
Systems Applications Technician

Shasta County Office of Education

1644 Magnolia avenue

Redding, California

jalspach at shastacoe.org <mailto:jalspach at shastacoe.org> 
(530) 225-0293


IT Hotline: 225-0279

hotline at shastacoe.org <mailto:hotline at shastacoe.org> 


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