[rt-users] I fixed it <was "I Broke It">

Mon Jun 11 13:59:18 EDT 2007

James,
  We are an RT shop, formerly TrackIT! shop.  Feel free to e-mail me
offline (don't want to bore the list) to discuss why RT is so much
better than TrackIT! :)

Helmuth

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of James
Alspach
Sent: Monday, June 11, 2007 1:32 PM
To: rt-users at lists.bestpractical.com
Subject: RE: [rt-users] I fixed it <was "I Broke It">

While I am not sure what the problem was or what caused it, I dropped
the database and reinitialized it. Since this was a newly installed test
system, that was an option.  
It now works.  The next step will be to install RTFM and see if the
problem comes back up.  Fortunately, this time, I took a snap shot of
the vm in this working state.
Now that it works the real hard part is here... I need to sell the
higher ups that we ("I" is really more accurate here) think we should
move to RT from TrackIT.

Thanks;
James

James Alspach
Systems Applications Technician
Shasta County Office of Education

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> bounces at lists.bestpractical.com] On Behalf Of James Alspach
> Sent: Friday, June 08, 2007 8:58 AM
> To: rt-users at lists.bestpractical.com
> Subject: RE: [rt-users] RE: I broke it
> 
> I do not know if it really applies to my issue but, I just tested
> rt-mailgate and it seems to work just fine.  I used the example from
the
> rt3.6-clients/README.Debian and it created a ticket right away.
> 
> James
> 
> 
> 
> 
> James Alspach
> Systems Applications Technician
> Shasta County Office of Education
> 
> 
> > -----Original Message-----
> > From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> > bounces at lists.bestpractical.com] On Behalf Of James Alspach
> > Sent: Friday, June 08, 2007 8:51 AM
> > To: rt-users at lists.bestpractical.com
> > Subject: [rt-users] RE: I broke it
> >
> > It has been suggested that it may help if I posted my RT_SiteConfig
> file
> > so... here it is.
> > Only the names and passwords have been removed to protect the
guilty.
> > The only thing I see that may be causing a problem (but really, if I
> > knew enough to self diagnose I would not be here asking for help.)
is
> > that I have sendmail instead of sendmailpipe.  I have tried this
both
> > ways making sure to change the next line as well to add or remove
the
> > -t.  I get the same results either way.
> > The reason I changed this was that I did not seem to have a
> sendmailpipe
> > command on my system (Debian etch) however, looking at the exim4
> config
> > makes me thing I should leave it in.
> > I am going to try running rt-mailgate from the command line to see
if
> > that works although my understanding is that that system is more for
> the
> > inbound side of things which can wait a little bit.
> >
> > Thank you for any help;
> > James
> >
> >
> >
> > James Alspach
> > Systems Applications Technician
> > Shasta County Office of Education
> >
> >
> > -----Original Message-----
> > From: root [mailto:root at shastacoe.org]
> > Sent: Friday, June 08, 2007 8:28 AM
> > To: James Alspach
> > Subject: RT_SiteConfig
> >
> > # RT_SiteConfig.pm
> > #
> > # These are the bits you absolutely *must* edit.
> > #
> > # To find out how, please read
> > #   /usr/share/doc/request-tracker3.6/NOTES.Debian
> >
> > # THE BASICS:
> >
> > Set($rtname, 'shastacoe.org');
> > Set($Organization, 'shastacoe.org');
> >
> > Set($CorrespondAddress , 'rt at shastacoe.org');
> > Set($CommentAddress , 'rt-comment at shastacoe.org');
> >
> > Set($Timezone , 'America/Los_Angeles'); # obviously choose what
suits
> > you
> >
> > # THE DATABASE:
> >
> > Set($DatabaseType, 'Pg'); # e.g. Pg or mysql
> >
> > # These are the settings we used above when creating the RT
database,
> > # you MUST set these to what you chose in the section above.
> >
> > Set($DatabaseUser , 'rtdbadminuser');
> > Set($DatabasePassword , 'rtdbadminuserpassword');
> > Set($DatabaseName , 'rtdatabase');
> >
> > # The domain name of your database server
> > # If you're running mysql and it's on localhost,
> > # leave it blank for enhanced performance
> > Set($DatabaseHost   , '');
> > Set($DatabaseRTHost , '');
> >
> >
> > # THE WEBSERVER:
> >
> > Set($WebPath , "/rt");
> > #Set($WebBaseURL , "http://shastacoe.org");
> > Set($WebBaseURL , "http://10.1.3.82");
> >
> >
> >
> > # {{{ Incoming mail gateway configuration
> >
> > # OwnerEmail is the address of a human who manages RT. RT will send
> > # errors generated by the mail gateway to this address.  This
address
> > # should _not_ be an address that's managed by your RT instance.
> >
> > Set($OwnerEmail , 'jalspach at shastacoe.org');
> >
> > # sprintf() format of the friendly 'From:' header; its arguments
> > # are SenderName and SenderEmailAddress.
> > Set($FriendlyFromLineFormat , "\"%s via RT\" <%s>");
> >
> > # RT can optionally set a "Friendly" 'To:' header when sending
> messages
> > to
> > # Ccs or AdminCcs (rather than having a blank 'To:' header.
> >
> > # This feature DOES NOT WORK WITH SENDMAIL[tm] BRAND SENDMAIL
> > # If you are using sendmail, rather than postfix, qmail, exim or
some
> > other MTA,
> > # you _must_ disable this option.
> >
> > Set($UseFriendlyToLine , 1);
> >
> >
> > # {{{ Web interface configuration
> >
> > # $LogoURL points to the URL of the RT logo displayed in the web UI
> >
> > Set($LogoURL , $WebImagesURL . "bplogo.gif");
> >
> > # If PreferRichText is set to a true value, RT will show HTML/Rich
> text
> > # messages in preference to their plaintext alternatives. RT
"scrubs"
> > the
> > # html to show only a minimal subset of HTML to avoid possible
> > contamination
> > # by cross-site-scripting attacks.
> > Set($PreferRichText, 1);
> >
> >
> > # By default, RT shows newest transactions at the bottom of the
ticket
> > # history page, if you want see them at the top set this to '0'.
> >
> > Set($OldestTransactionsFirst, '0');
> >
> >
> > #Sendmail Configuration
> >
> > # $MailCommand defines which method RT will use to try to send mail
> > # We know that 'sendmailpipe' works fairly well.
> > # If 'sendmailpipe' doesn't work well for you, try 'sendmail'
> > #
> > # Note that you should remove the '-t' from $SendmailArguments
> > # if you use 'sendmail' rather than 'sendmailpipe'
> >
> > Set($MailCommand , 'sendmail');
> >
> > # $SendmailArguments defines what flags to pass to $Sendmail
> > # assuming you picked 'sendmail' or 'sendmailpipe' as the
$MailCommand
> > above.
> > # If you picked 'sendmailpipe', you MUST add a -t flag to
> > $SendmailArguments
> >
> > # These options are good for most sendmail wrappers and workalikes
> > Set($SendmailArguments , "-oi");
> >
> >
> > 1;
> >
> >
> > _______________________________________________
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >
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> > Commercial support: sales at bestpractical.com
> >
> >
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> > Buy a copy at http://rtbook.bestpractical.com
> 
> 
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com

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