[rt-users] Not saving custom fields in RTFM upon Article creation

Ulrike Lindemann Ulrike.Lindemann at desy.de
Tue Jun 19 05:06:49 EDT 2007

Hi Joop!
Sorry, I can't find RC6, is it available, yet? I would like to test, too!
Regards, Ulrike

Joop wrote:
> Jeff Platter wrote:
>> I’m using RTFM 2.2.0RC5 with RT 3.6.3. I have created a custom field 
>> for the body of the article. I have setup all permissions on the 
>> custom field and added it to the class that I want it in. When 
>> creating a new article it doesn’t save the value of the custom field 
>> that I have. I have to go back in to the article and modify the field 
>> and then it saves ok.
>> Is this a bug or is there a setting that I’m missing?
> Probably a bug since it sounds familiar to me, but I have recently 
> upgraded my test instance to rt-3.6.4rc1, need todo rc2, and upgraded 
> RTFM to the latest  (2.2.0RC6) and the problem doesn't  show up in this 
> configuration and it doesn't for our production environment which is 
> rt-3.6.3 with RTFM v2.2.0RC6 but it did with the previous version of 
> RTFM. I'm not entirely sure that was RC5 but judging from my directories 
> at the server probably not but RC3.
> So try RC6,
> Joop
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Ulrike Lindemann, Ulrike.Lindemann at desy.de
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