[rt-users] user names appearing in comments dropdown

Jesse Vincent jesse at bestpractical.com
Tue Jun 19 13:57:22 EDT 2007

On Jun 18, 2007, at 3:13 PM, Michael Kukla wrote:

> Jesse et al,
> Sorry to say, I again need write the list about something we   
> noticed last week--namely, that the names of **disabled** users  
> continue to appear in the Owner drop down one gets when  
> "Commenting" on  ticket.
> It appeared that the problem might have been due to the combination of
> 1) the fact that the AdminCc and Cc system groups had previously  
> been granted the "own ticket" right; and
> 2) the fact that disabled users were  most likely still linked to  
> Tickets as an AdminCC or Cc--
> and thus still potential "owners".
> However, the expected fix--globally revoking the "own ticket" right  
> from AdminCc and CC--didn't work: the disabled users continue to  
> appear in the Comment on Ticket "Owner" drop down as previously.
> Has anyone else encountered, or better, resolved this phenomenon?

Can you confirm that you're on 3.6.3 and that "Everybody" doesn't  
have the "OwnTickets" right? I've just reread this section of code  
and I don't see hwo this can be happening.

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