[rt-users] user names appearing in comments dropdown
Michael Kukla
kukla at caset.buffalo.edu
Wed Jun 20 09:47:13 EDT 2007
Jesse,
Thanks for personally looking into this.
Anyway, we're running RT 3.4.5 and I've checked again: Everyone doesn't
have the "OwnTicket" right neither globally nor in any queue.
Mike Kukla
CASet
645-6000 x1156
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Jesse Vincent wrote:
>
> On Jun 18, 2007, at 3:13 PM, Michael Kukla wrote:
>
>> Jesse et al,
>>
>> Sorry to say, I again need write the list about something we noticed
>> last week--namely, that the names of **disabled** users continue to
>> appear in the Owner drop down one gets when "Commenting" on ticket.
>>
>> It appeared that the problem might have been due to the combination of
>>
>> 1) the fact that the AdminCc and Cc system groups had previously been
>> granted the "own ticket" right; and
>>
>> 2) the fact that disabled users were most likely still linked to
>> Tickets as an AdminCC or Cc--
>>
>> and thus still potential "owners".
>>
>> However, the expected fix--globally revoking the "own ticket" right
>> from AdminCc and CC--didn't work: the disabled users continue to
>> appear in the Comment on Ticket "Owner" drop down as previously.
>>
>> Has anyone else encountered, or better, resolved this phenomenon?
>
> Can you confirm that you're on 3.6.3 and that "Everybody" doesn't have
> the "OwnTickets" right? I've just reread this section of code and I
> don't see hwo this can be happening.
>
>
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>
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